The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.
It was introduced in 2013 and asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. This means every patient in these wards and departments is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.
NOVEMBER FAMILY AND FRIENDS FEEDBACK
Questionnaires returned during November indicated that 45.5% of our patients were Extremely Likely to recommend the Surgery to their Family and Friends and 48% were Likely to recommend the Surgery.
4.5% indicated that they were Neither Likely nor Unlikely to recommend us and 2% were Extremely Unlikely to recommend.
Thank you for all feedback received, we are continually striving to provide patients with an excellent service and your support is an essential part of this.
If you are not visiting the surgery soon but would like to complete a questionnaire, please Click here for more information and to take the Friends & Family Test.