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Practice Charter

The aim of the Royal Well Surgery is to give the best possible service and care to our patients.

In order to achieve this we need to work together.

You will be treated as an individual and be given courtesy and respect at all times.

Our aims:

Appointments

To offer a routine appointment with ANY doctor within 3 working days.

Offer a routine appointment with the doctor of your choice, within 2 working days. Offer an URGENT appointment with ANY doctor the same day.

Waiting Time

See patients within 30 minutes of their appointment time.

If there is likely to be a longer delay, the receptionist will keep you informed.

Repeat Prescriptions

Have prescriptions ready by 14:00 the next working day.

Prescriptions ordered on Fridays will be ready by 14:00 on Monday.

Visits

Make a visit within 8 hours of the request.

Telephone Calls

Answer the telephone as quickly as possible.

Check-up Reminders

We will undertake to remind you, when you are due for a check-up for one of the following:

Smear Test, Diabetes, Diabetic Retinopathy Screening, Respiratory Disease, Heart Disease, All Childhood Immunisations, Pre-School Medical. Mammograms, Aneurysm Screening.

Referrals

Ensure that referrals to Consultants be dispatched by the end of the second working day after the patient is seen by the doctor.

Following discussion you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. People involved in your care will give you their names and ensure that you know how to contact them.

If you and your GP decide that you need to see a specialist for further treatment, you can now choose where and when to have your treatment from a list of hospitals or clinics. The NHS is changing to give you more choice and flexibility in how you are treated.



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